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Articles tagged “cancellations”

Hotels

Hyatt Tightens Cancellation Policies While Giving Loyalty Members Flexibility

Hyatt is the latest hotel company to jump onto the new cancellation policy bandwagon, but with a twist: If you're a loyalty program member, chances are higher you'll have more wiggle room.

Hyatt Tightens Cancellation Policies While Giving Loyalty Members Flexibility

Airlines

Ryanair Flight Cancellations Lead to Exit of Operations Boss

Heads had to roll over this flight-scheduling debacle at Ryanair. If Hickey retains his ties to the airline in an "advisory role," it might be prudent not to take his advice.

Ryanair Flight Cancellations Lead to Exit of Operations Boss

Hotels

U.S. Hotel Fees Forecast to Reach $2.7 Billion in 2017 as Stricter Cancellation Policies Take Hold

We all understand why hotels are collecting more fees but the types of fees and surcharges they're collecting seem to be changing in interesting ways. More stringent cancellation fees are a trend while totals for Internet-access fees declined.

U.S. Hotel Fees Forecast to Reach $2.7 Billion in 2017 as Stricter Cancellation Policies Take Hold

Hotels

Are Hotel-Fee Initiatives Inspired by What the Airlines Have Accomplished?

In some ways, perhaps … but one big difference between hotels and airlines is that hotels want their consumers to actually like (maybe even love) them. While with airlines, that might be a different story as some recent events would demonstrate (we're looking at you, United).

Are Hotel-Fee Initiatives Inspired by What the Airlines Have Accomplished?

Hotels

Marriott Joins Competitors in Extending Cancellation Deadline From 24 to 48 Hours

Travelers won't be happy about Marriott's new cancellation policy but investors and operators will.

Marriott Joins Competitors in Extending Cancellation Deadline From 24 to 48 Hours

Airlines

Delta Took $125 Million Profit Hit From Flight Cancellations, CEO Apologizes

It's been a busy week for airline CEO apologies, with Delta CEO Ed Bastian issuing a mea culpa for all of the flight cancellations last week. The airline, meanwhile, is trying to raise domestic fares in the second quarter although its unit revenue did not rise as much as expected.

Delta Took $125 Million Profit Hit From Flight Cancellations, CEO Apologizes